Payment conditions
Reservation and payment conditionsA reservation is generally effected in writing, by letter or e-mail. In exceptional cases this can also be by telephone.A deposit of € 200.00 is to be transferred to our account by the agreed date. Only then is your reservation binding.Please transfer the amount in advance to the following account:Walchseer Hof GmbH & Co. KGIBAN: AT76 2050 6077 0021 3684Bic-Code: SPKUAT22XXXYour hotel bill can be settled in cash, by debit card, Visa or MasterCard.CancellationUp to 7 days before arrival the cancellation is free of charge. From 7 days, in the event of early departure or late arrival, the period booked will be charged for.DiscountAny services in weekly packages, and inclusive services, that are not availed of cannot be refunded or replaced with another service.Arrival and DepartureRooms are available from 3 p.m. at the latest. Should you be arriving after 6.00 p.m. please telephone us to let us know. We would ask that you vacate your room by 11.00 a.m. on the day you are due to depart. If you would still like to ski or hike on the day you are due to depart, we can store your luggage for you.Room requestPlease note that we are happy to note requests for specific room numbers or floors or adjacent rooms, but cannot guarantee them. We guarantee a room in the booked category.DogsYou are welcome to bring your dog with you if you notify us in advance. He deserves a vacation too. The price is EURO 17.00 per pet per day without food. However, out of consideration for the other guests, we ask that you keep your dog on a leash in the hotel. It is not allowed in the breakfast room because of the buffet. If you want to have breakfast with your dog, we would cover for you in an adjoining room!Pets are not allowed in the "Basic Room Garden View Small" category.AllergiesSince we are not a special allergy hotel, we ask for your understanding that we do not put together any special menus. We ask for your help and personal responsibility here. Simply choose between the side dishes in the evening menu and always let us know which side dishes you would like.We ask you to inform us about any allergies before you arrive!Gluten: If there is pasta, simply write on the menu that you would like gluten-free pasta.Lactose: We are happy to offer you lactose-free milk at breakfast.Dogs: Please note that dogs are very welcome here. The rooms are thoroughly cleaned after departure.House dust: We do not use down duvets.Lake access, indoor pool, outdoor poolThe leisure facilities (lake access, indoor pool, outdoor pool) in our sister hotel Bellevue (200m aw